Shiping Policy

We always ship out as soon as possible, but not always be the same date as your order. In general, Normal order processing can take between 1-5 business days. If we anticipate a longer lead time, it will be note in the product description in the website. Anyway, if you have any questions about the lead time on a specific product, please contact us with your questions at https://www.hanesjoyeria.com/contact

When you make an order in our website you should receive an email shortly after confirming your order, if you don't receive that email check your spam folder and see if you can locate it, this is important because if you haven't received the order confirmation email, you can not receive the email with the tracking information.

“Once the package has been sent, as long as all the shipping data is correct, we are not responsible for loss or theft.”

Shipping available to the 50 United States, we do not ship to U.S. Territories.

Return Policy

For most items, if you are unsatisfied with your purchase for any reason, we will be happy to process an exchange for you within 3 days of receipt of item but please. Before returning an item, please call us (305-726-6118) to obtain return instructions. The Item returned must be in their original condition in their original packaging.

The return must be post-marked within 3 days of receiving the item. You will be responsible for the shipping cost back to us. If you have your order number, please include it on the outside of the box.

Pending inspection, an exchange will be issued for the purchase price of the items returned. Items will be inspected, and if them is not in good condition, damaged or missing parts, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping.

This Privacy Policy explains how HANES JEWELRY collects, shares, and uses any information that relates to you when you use our Site, engage with us on social media, or otherwise interact with us (your “Personal Data”). This Privacy Policy also explains the rights you have concerning the Personal Data that we process and how you can exercise these rights.

Principles

HANES JEWELRY uses Personal Data lawfully, fairly, and in a transparent manner.
HANES JEWELRY collects no more Personal Data than necessary, and only for a legitimate purpose.
HANES JEWELRY retains no more data than necessary or for a longer period than needed.
HANES JEWELRY protects Personal Data with appropriate security measures.

Data We Collect

This policy applies only to information collected on the Site. We collect two types of information from visitors to our websites:

Personal Data.
Non-personal Data.

“Personal Data” is information that identifies you personally and that you provide to us, such as your name, address, telephone number, email address, and sometimes your Internet Protocol (IP) address. We may collect this information when you create a profile on our Site, visit our Site, or complete a purchase.

“Non-personal Data” can be technical in nature. It does not identify you personally. Examples of non-Personal Data may include (but are not limited to) cookies, web beacons, and demographic information.

Usage Data

To improve your experience with our Site we may also collect information on how you navigate the Site, information about your connection, and the technical means you use to access our Site. This data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so. We use this data to improve and customize your shopping experience. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Site and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our Site and stored on your device.

Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Data Use

18KT JEWELRY INC uses the collected data for various purposes:

To provide and maintain our service
To notify you about changes in policies and order details
To provide customer support
To gather analysis or valuable information so that we can improve our Site and services
To monitor the propriety of Site usage
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information

Data Storage, Transfer, and Retention

The Personal Data that we collected from you is generally stored within a country of the European Union or the European Economic Area (“EU/EEA”), or the United States of America (“USA”), but may also, whenever necessary, be transferred to and processed in a country outside of the EU/EEA or USA. Any such transfer of your Personal Data will be carried out in compliance with applicable laws and without undermining your statutory rights.

Your information, including Personal Data, may be transferred to - and maintained on- computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

HANES JEWELRY will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

We will hold on to your information for as long as you continue to be a HANES JEWELRY customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

Data Access

Your Personal Data is available and accessible only by those who need the data to accomplish the intended processing purpose. To the extent necessary, your Personal Data may be shared with suppliers and subcontractors (processors and sub-processors)carrying out certain tasks on HANES JEWELRY behalf and with independent third-parties, including, but not limited to, using personal information you share with us or that we indirectly collect to verify your identity and for fraud prevention purposes.

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Data Disclosure

Under certain circumstances, HANES JEWELRY may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

HANES JEWELRY may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of HANES JEWELRY
To prevent or investigate possible wrongdoing in connection with the Site
To protect the personal safety of users of the Site or the public
To protect against legal liability

Your Data Protection Rights

Right to access

You have the right to request information about the Personal Data we hold on you at anytime. You can contact HANES JEWELRY and we will provide you with your Personal Data via e-mail.

Right to portability

Whenever HANES JEWELRY processes your Personal Data, you have the right to get a copy of your data transferred to you or to another party. This only includes the Personal Data you have submitted to us.

Right to rectification

You have the right to request rectification of your Personal Data if the information is incorrect, including the right to have incomplete Personal Data completed.

Right to erasure

You have the right to erase any Personal Data processed by HANES JEWELRY at any time except for the following situations:

you have an ongoing matter with Customer Service
you have an open order which has not yet been shipped or partially shipped
you have an unsettled debt with HANES JEWELRY, regardless of the payment method
if you are suspected or have misused our services within the last four years
your debt has been sold to a third party within the last three years or one year for deceased customers
your credit application has been rejected within the last three months
if you have made any purchase, we will keep your Personal Data in connection to your transaction for book-keeping purposes

Your right toobject to processing based on legitimate interest

You have the right to object to the processing of your Personal Data that is based on HANES JEWELRY’s legitimate interest. HANES JEWELRY will not continue to process the Personal Data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restriction

You have the right to request that HANES JEWELRY restricts the process of your Personal Data under the following circumstances:

if you object to processing HANES JEWELRY’s legitimate interest, HANES JEWELRY shall restrict all processing of such data pending the verification of the legitimate interest.
if you have claimed that your Personal Data is incorrect, HANES JEWELRY must restrict all processing of such data pending the verification of the accuracy of the Personal Data.
if the processing is unlawful you can oppose the erasure of Personal Data and instead request the restriction of the use of your Personal Data instead
if HANES JEWELRY no longer needs the Personal Data but it is required by you to defend legal claims.

CCPA Privacy Information

This section applies only to HANES JEWELRY customers who are California residents and supplements the details provided in our Privacy Policy and contains the information that the Californian Consumer Privacy Act (“CCPA”) requires us to make available to customers. Any terms defined in the CCPA have the same meaning when used in this notice.

Collected Information

We may collect the following personal information about you when you use our Site:

identifiers such as a name, address, unique personal identifier, email, phone number, your device’s IP address, software, and identification numbers associated with your devices
protected classifications, such as gender
commercial information such as records of products or services purchased, obtained, or considered by you
Internet or other electronic information regarding your browsing history, search history, the web page visited before you came to our Site, length of visit and number of page views, click-stream data, locale preferences, your mobile carrier, date and time stamps associated with transactions, and system configuration information
your geolocation, to the extent you have configured your device to permit us to collect such information
audio recordings of your voice if you call us, as permitted under applicable law
professional or employment-related information if required and provided
inferences about your preferences, characteristics, behavior, and attitudes.

You can find more information about the personal information we collect and how we collect it in the section above titled “Data Use”.

Personal Information Use

We collect your personal information for the business purposes described above in the section titled “Data Use”. The CCPA defines a “business purpose” as the use of personal information for the business’s operational purposes, or other notified purposes provided the use of personal information is reasonably necessary and proportionate to achieve the operational purpose for which the personal information was collected or another operational purpose that is compatible with the context in which the personal information was collected.

Sharing Personal Information

We may disclose your personal information to an organization for a business purpose.When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient organization to keep that personal information confidential and not use it for any purpose except performing the contract with us.

We disclose your personal information for a business purpose to the categories of third parties listed above in the section titled “Data Access”.

Your Rights

If you are a California resident, you have rights in relation to your personal information;however, your rights are subject to certain exceptions. For instance, we cannot disclose specific pieces of personal information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the personal information, your account with us, or the security of our network systems.

Right Against Discrimination

You have the right not to be discriminated against for exercising any of the rights described in this section. We will not discriminate against you for exercising your right to know, delete, or opt-out of sales.

Right to Know

You have the right to request in writing: a list of the categories of personal information,such as name, address, email address, that a business has disclosed to third parties during the immediately preceding calendar year for the third parties'direct marketing purposes, the names and addresses of all such third parties.

In addition, you have the right to request:

the categories of personal information we have collected about you
the categories of sources from which personal information is collected
the business or commercial purpose for the information collection
the categories of third parties with whom we have shared personal information
the specific pieces of personal information we hold about an individual

You have the right to request a copy of the specific personal information we collected about you during the twelve (12) months before your request.

Right to Delete

You have the right to request us to delete any personal information we have collected from you or maintain about you, subject to certain exceptions.

To assert your right to know or your right to delete your personal information, please contact according to the ‘Exercise Your Rights’ section below. To confirm your identity, we may ask you to verify personal information we already have on file for you. If we cannot confirm your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud prevention purposes.

Right to Opt-Out of Selling

You have the right to opt-out of having your personal information sold. We do not sell your personal information. In addition, California Civil Code Section 1798.83 permits customers of HANES JEWELRY who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Please allow 30 days for a response. To make such a request, contact us according to the ‘Exercise YourRights’ section below.

Exercise Your Rights (Contact Us)

We take data protection very seriously and therefore we have dedicated Customer Service personnel to handle your requests in relation to your rights stated above. You can always reach them at https://www.hanesjoyeria.com/contact - (305-726-6118)

Last Updated: 08/01/2022

Terms & Conditions

1 - INTRODUCTION

1.1These terms and conditions shall govern your use of our website.
1.2By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
1.3If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.
1.4You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.
1.5Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy and cookies policy].
1.6Our website is also compliant with the General Data Protection Regulation, vide 2016/679, made effective on 25th May 2018

2 - CREDIT

- 2.1This document is a property of the website owner legal document
- 2.2The name of the website is https://www.hanesjoyeria.com/. Premiere manufacture and Retailer of Miami Cuban Link Chains and Bracelets

3 - COPYRIGHT NOTICE

- 3.1Copyright (c) [Hanes Joyeria]
- 3.2Subject to the express provisions of these terms and conditions:
  - (a)we, together with our licensors, own and control all the copyright and ectual property rights in our website and the material on our website; and
  - (b)all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4 - LICENCE TO USE WEBSITE

4.1You may:
- (a)view pages from our website in a web browser;
- (b)download pages from our website for caching in a web browser;
- (c)print pages from our website;
- (d)[use [our website services] by means of a web browser],
- subject to the other provisions of these terms and conditions.
4.2Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
4.3You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.
4.4Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
4.5Unless you own or control the relevant rights in the material, you must not:
- (a)republish material from our website (including republication on another website);
- (b)sell, rent or sub-license material from our website;
- (c)show any material from our website in public;
- (d)exploit material from our website for a commercial purpose; or
- (e)redistribute material from our website.
4.6Notwithstanding Section 4.5, you may redistribute [our newsletter] in [print and electronic form] to [any person].
4.7We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5 - ACCEPTABLE USE

5.1You must not:

(a)use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance,availability or accessibility of the website;
(b)use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c)use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
(d)conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
(e)access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of [search engine indexing];
(f)uviolate the directives set out in the robots.txt file for our website; or
(g)use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
5.2You must not use data collected from our website to contact individuals, companies or other persons or entities.
5.3You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

6 - REGISTRATION AND ACCOUNTS

6.1You may register for an account with our website by completing and submitting the account registration form on our website and clicking on the verification link in the email that the website will send to you].
6.2You must not allow any other person to use your account to access the website.
6.3You must notify us in writing immediately if you become aware of any unauthorised use of your account.
6.4You must not use any other person's account to access the website, (unless you have that person's express permission to do so).

7 - USER LOGIN DETAILS

7.1If you register for an account with our website, we will provide you with OR you will be asked to choose a user ID and password
7.2Your user ID must not be liable to mislead and must comply with the content rules set out in Section 10; you must not use your account or user ID for or in connection with the impersonation of any person.
7.3You must keep your password confidential.
7.4You must notify us in writing immediately if you become aware of any disclosure of your password.
7.5You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

8 - CANCELLATION AND SUSPENSION OF ACCOUNT

8.1We may:
- (a)suspend your account;
- (b)cancel your account; and/or
- (c)edit your account details
- at any time in our sole discretion without notice or explanation.
8.2You may cancel your account on our website [using your account control panel on the website].

9 - YOUR CONTENT: RULES

9.1You warrant and represent that your content will comply with these terms and conditions.
9.2Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
9.3Your content, and the use of your content by us in accordance with these terms and conditions, must not:
- (a)be libellous or maliciously false;
- (b)be obscene or indecent;
- (c)infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
- (d)infringe any right of confidence, right of privacy or right under data protection legislation;
- (e)constitute negligent advice or contain any negligent statement;
- (f)constitute an incitement to commit a crime, [instructions for the commission of a crime or the promotion of criminal activity];
- (g)be in contempt of any court, or in breach of any court order;
- (h)be in breach of racial or religious hatred or discrimination legislation;
- (i)be blasphemous;
- (j)be in breach of official secrets legislation;
- (k)be in breach of any contractual obligation owed to any person;
- (l)[depict violence [in an explicit, graphic or gratuitous manner]];
- (m)[be pornographic [lewd, suggestive or sexually explicit]];
- (n)[be untrue, false, inaccurate or misleading];
- (o)[consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];
- (p)[constitute spam];
- (q)[be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or
- (r)[cause annoyance, inconvenience or needless anxiety to any person].

10 - LIMITED WARRANTIES

10.1We do not warrant or represent:
- (a)the completeness or accuracy of the information published on our website;
- (b)that the material on the website is up to date; or
- (c)that the website or any service on the website will remain available.
- 10.1We do not warrant or represent:
10.2We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.
10.3To the maximum extent permitted by applicable law and subject to Section 12.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

11 - LIMITATIONS AND EXCLUSIONS OF LIABILITY

11.1Nothing in these terms and conditions will:
- (a)limit or exclude any liability for death or personal injury resulting from negligence;
- (b)limit or exclude any liability for fraud or fraudulent misrepresentation;
- (c)limit any liabilities in any way that is not permitted under applicable law; or
- (d)exclude any liabilities that may not be excluded under applicable law.
11.2Nothing in these terms and conditions will:
- (a)are subject to Section 12.1; and
- (b)govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
11.3To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
11.4We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
11.5We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
11.6We will not be liable to you in respect of any loss or corruption of any data, database or software.
11.7We will not be liable to you in respect of any special, indirect or consequential loss or damage.
11.8You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

12 - BREACHES OF THESE TERMS AND CONDITIONS

12.1Nothing in these terms and conditions will:
- (a)send you one or more formal warnings;
- (b)temporarily suspend your access to our website;
- (c)permanently prohibit you from accessing our website;
- (d)[block computers using your IP address from accessing our website];
- (e)[contact any or all of your internet service providers and request that they block your access to our website];
- (f)commence legal action against you, whether for breach of contract or otherwise; and/or
- (g)[suspend or delete your account on our website].
12.2Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking [(including without limitation [creating and/or using a different account)].

13 - VARIATION

- 13.1We may revise these terms and conditions from time to time.
- 13.2[The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]
- 13.3If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

14 - ASSIGNMENT

14.1You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.
14.2You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

15 - SEVERABILITY

- 15.1If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
- 15.2If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

16 - THIRD PARTY RIGHTS

16.1A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
16.2The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

17 - ENTIRE AGREEMENT

17.1Subject to Section 12.1, these terms and conditions together with our privacy. Cookie policy, and the GDPR compliance document, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

18 - LAW AND JURISDICTION

18.1These terms and conditions shall be governed by and construed in accordance with the laws of the United States of America.
18.2Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of the United States of America.

19 - STATUTORY AND REGULATORY DISCLOSURES

19.1 We are registered in Miami, Florida.

20 - OUR DETAILS

20.1This website is owned and operated by Hanes Jewelry.
20.2We are registered in the United States of America under registration number, and our registered office is at 10473 sw 40 st Miami fl 33165
20.3Our principal place of business is at 10473 sw 40 st Miami fl 33165
20.4You can contact us:
- (a)by post, using the postal address [given above];
- (b)by telephone, on the contact number published on our website, Monday to Friday 10 a.m. -6 p.m.
  Saturday 10am -4pm or
- (c)by email, using the email address published on our website, Monday-Friday from Monday to Friday 10 a.m. -6 p.m.
  Saturday 10am -4pm

21 - RETURN POLICY

Our return policy: Las Villas Jewelry does not take refunds, but we do allow exchanges within 3 days of the purchase date. In the event you are dissatisfied your item for any reason, we will allow you to exchange your item for any item of the same price. Jewelry items can be exchanged for jewelry.

If you are sending an item back for an exchange, you must first request an RMA number for your package. You can do so by contacting us by phone or email at 305-726-6118. Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Hanes Jewelry is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt or order number. Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.

Hanes Jewelry
10473 SW 40 st Miami fl 33165
305-726-6118

Hanes Jewelry will contact you upon receipt of the package. We must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 3-day period. All items must arrive back at Las Villas Jewelry in original condition.

If for any reason you wish to cancel your order, please contact at 305-726-6118 you have 24hrs to cancel from the time the order was placed after that There is a 20% restocking fee for the cancellation of any Custom-Order items such as Cuban link Chains, Cuban Link Bracelets, Custom Pendants and other Customized items. And a 6% Restocking fee for regular orders.

22 - EXCHANGE POLICY

All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 3 days of receipt. Shipping costs will be deducted from the amount of the exchange.